System Certification

Service Background

In the context of the Internet, information technology plays an important role. The ISO/IEC 20000 Information Technology Service Management System is designed for the information technology industry to provide international standards that can serve it. It can help enterprises form standardized operation and management models.

Service Overview

1、 ISO/IEC 20000 includes two aspects:

ISO/IEC 20000-1 is a formal specification that specifies the requirements for organizations to provide quality and qualified management services to customers.

ISO/IEC 20000-2 is a code of conduct that describes the best practices for service management within the scope of ISO/IEC 20000-1.

2、 ISO/IEC 20000-1 was updated in September 2018

It has been 7 years since the last review and revision of ISO/IEC 20000-1:2011. The new version of the standard was released on September 15, 2018, with a conversion period of 3 years after the release of the standard. After the conversion period expires, certification certificates based on the ISO/IEC 20000-1:2011 standard will be invalidated or revoked, which means that certified enterprises need to complete the conversion audit before September 15, 2021.

The direction of change and high-level structure of the new version of ISO/IEC 20000-1:2018 are consistent with the common core texts and definitions adopted by other new versions of ISO management system standards (such as ISO 9001:2015 and ISO/IEC 27001:2013).

3、 Key changes in ISO/IEC 20000-1:2018 version

1. Integration with management systems;

2. Changes in terminology and definitions;

3. Minimize the required document information as much as possible;

4. Adjusted the order of the terms;

5. A more comprehensive perspective on IT services;

6. Add new requirements.

The validity period of the ISO20000 certification certificate is 3 years, and after the certificate expires, it can be renewed through re evaluation/re certification to extend its validity.

ISO/IEC 20000 certification fees and cycles, as well as required documentation

1、 ISO/IEC20000 certification fee

ISO/IEC 20000 distinguishes fees based on the scope of main business, coverage, number of organizational members, scale, complexity of business activities, and IT service management.

2、 ISO/IEC 20000 certification cycle

The fastest 15 working days pass. The specific time depends on the number of people in the organization and the degree of coordination between the execution and implementation of the enterprise.

Please consult customer service for a detailed quotation plan

3、 Materials required for ISO/IEC20000 certification

1. Organize legal certification documents, such as copies of business license and annual inspection certificate;

2. Copy of organization code certificate;

3. Proof documents for the effective operation of the certification system (such as copies of the system document release control form, time stamped records, etc.);

4. Introduction to the application organization;

5. Apply for organizational system documents;

6. Explanation of the comparison between the organizational system documents and the documents required by ISO/IEC 20000-1:2005 (E);

7. Proof materials for applying for internal audit and management review of the organization;

8. Apply for a confidentiality or sensitivity statement for organizational records.

Industries covered by ISO/IEC 20000

ISO/IEC20000 certification is suitable for IT service providers, who can be internal IT departments or external service providers, including (but not limited to) the following categories:

1. Telecommunications, banking, securities, insurance, civil aviation, railway information centers;

2. Government and administrative agency information center;

3. The technical service center of IT related software and hardware product enterprises;

4. Hospital and school information centers;

5. The technical department (or branch) responsible for IT planning, management, and services in cross regional enterprise groups; 6. Data processing center, IDC data center, network media technology center;

7. Provide an enterprise information center for online transactions;

8. Government agency information centers that provide public access services;

9. And professional service outsourcing agencies that provide the above-mentioned services.

Benefits of ISO/IEC20000 certification

ISO/IEC20000 certification can enhance operational reliability and demonstrate the organization's commitment to establishing a reliable IT service management system. The IT service management system certification provided by Zhongjie Jiaxin can help organizations enhance performance, improve overall customer satisfaction, and increase profitability.

ISO/IEC 20000 is an effective proof for organizations to demonstrate the credibility and high quality of their IT services to employees, stakeholders, and customers. When necessary, IT experts providing technical support can ensure the quality and reliability of IT management systems, enabling them to timely grasp IT issues and reduce potential threats associated with them.

ISO/IEC20000 certification steps

1、 Specific content

Step 1- Sign the service contract

Step 2- Provide customized recommendations based on the size and type of business of the organization. After you sign the proposal, the service consultation can begin.

Step 3- Provide optional "pre review" services for preparedness and weak links.

Step 4- Formal Review. Phase 1- Preparation Assessment: Evaluate the documented system and other important systems established by the organization, and identify any non conformities.

Step 5- Phase 2: This includes interviewing staff, checking documented information, and conducting on-site inspections of work practices to identify audit findings. After passing the audit, the institution will issue a certificate.

Step 6- Conduct supervision and audit services on the implementation of the management system every six months or one year according to the contract.

Step 7- After the first certification audit has expired for 3 years, carry out a re certification audit.